* TV Box Units are not transferable. Any change of ownership must be reported to TV BOX HD for Approval. *
Company Policy
TV BOX HD has“15 days return ” policy. 15% restocking fee will be applied to all opened items wheter is used or not. Our productss are guranteed to work.
( After 15 days No Returns will be accepted, Should you have issues with your product we will Exchange the product at no additional cost up to 1 year). Before making your final purchase please consult with our sales staff to see which product is right for you. Also Customers are only allowed to return products when they are defective, damaged or non-ordered products, and only with a Return Material Authorization (RMA) number. You will not be credited if you decide to return the product without an existing RMA number or any prior communication with our tech support department. RMA number must be assigned for all returns. Any product that is shipped to us without an RMA number will be refused and returned.
Credit Card Disputes
Before you contact your credit company to remove a charge you don't recognize on your bank statement, phone the telephone number next to the transaction to investigate the charge. Credit card disputes, known as "chargebacks" in the industry, take time and energy to get reversed. In most cases it was not a fraudulent charge; the credit card holder has simply forgotten about the charge.
We take chargebacks seriously!
If you contact your credit card company to remove a charge without calling us; or if you contact them to dispute the charges because we overrode your decision for "no signature" to "signature required"; or if you dispute the charges because you didn't want to make arrangements to sign, redirect, or pick up the package; or if you dispute the charge because someone in the household received the package and you were not made aware of it; or if you dispute the charge because you didn't want to wait for our refund check to arrive; or if you dispute the charge on items that were returned without an authorization; we will take action to reverse the chargeback.
If our action to reverse the chargeback is successful, a bill for an administrative fee of $55 to process the chargeback reversal will be sent to you. If we are unsuccessful in our action to reverse the chargeback, we will send you a bill for the original order amount plus a $55 administrative fee.
If a package was refused and sent back to us, the original shipping cost along with the return shipping will be added to the bill. If the date of product return exceeds our 15-day Return Policy, a 15% restocking fee will also be added for all opened items. In either case, if the bill is not paid to us within 30 days, it will then be turned over to a collection agency. If the bill is not paid within 30 days after you've been contacted by the collection agency, your account will be reported to all credit bureaus as a delinquent collection account. This will stay on your credit record for at least seven years.
In cases where the chargeback is clearly fraudulent and with ill intent to get merchandise without paying for it, we will file a report with your local police and sheriff's department. If the product was delivered within the US or to a Post Office Box, we will file a complaint for criminal mail fraud with the US Postmaster.
Please call us first to investigate a transaction you don't recognize before contacting your credit card company to remove the charge.
Your transaction will appear on your bank statement as "ITC"
Our Guarantee
We want you to have a great experience purchasing products through our site. If for any reason, you receive a damaged or defective product, please email us at
tvbox@itcnetwork.tv with a description of the problem. At our discretion we will try to work out the details so they are satisfactory for all parties involved.
Billing Dispute and Refund Policy
Customers have 30 business days from the date of an invoice or charge to dispute that invoice or charge; after that time the customer will be deemed to have waived any objections to that invoice or charge.
1 Year Limited Warranty Information
TV BOX HD products come with a 1 Year limited warranty from the date of purchase. TV BOX HD warrants in good operating condition for the warranty period. This warranty does not include non-TV BOX HD installed components. If the TV BOX HD product malfunctions during the warranty period, TV BOX HD will, at its discretion, repair or replace the product at no charge, provided the product has not been subjected to misuse, abuse or non-TV BOX HD authorized alterations, modifications or repairs. When returning a product, include your RMA number. Return requests cannot be processed without RMA number.. Shipment of returned product to TV BOX HD is the responsibility of the purchaser. All expressed and implied warranties for the TV BOX HD product line including, but not limited to, the warranties of merchantability and fitness for a particular purpose, are limited in duration to the above period.
There are no expception, All plans, Monthly, Yearly or unlimited plan all carry the 12 Month Limited Warranty. Should box become unoperatable or defective for whatever reason. Customer is responsible to pay any repair or replacement fee if the warranty has been expired. Your plan will remain in place and unit must be exchanged.
Important! There are no refunds, Pro-rates if your warranty is expired. No refunds will be issue just because your box is not functioning. Just like any other device you purchase you are responsible for the performance of your device after the warranty is expired.
Under no circumstances shall TV BOX HD be liable in any way to the user for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, the TV BOX HD products. TV BOX HD reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.
Technical Support and firmware upgrades for TV BOX HD products are restricted to the country/region of purchase.
Please refer to the TV BOX HD Support Information received with your product purchase.
This warranty is void if:
- The product was operated/stored in abnormal use or maintenance conditions;
- The product is repaired, modified or altered
- The product was subjected to abuse, neglect, electrical fault, improper packaging, accident or acts of nature;
- The product was installed improperly;
- The serial number of the product is defaced or missing;
- The tamper seal on the casing is broken.
- The product is upgraded with firmware not applicable to region of purchase.
To protect against power surges and power outages, we strongly recommend that you use power surge protection and UPS solutions suitable for your situation.
Any failure related to power adapter or NIC (Network Interface Card) are not covered by the warranty. Per our Limited Warranty agreement, we don't cover the units that are defective per misuse.
• Returns must be shipped freight prepaid. All return shipping charges are your responsibility.
• TVBOX HD requires pre-authorization for the return of all products. Products not authorized for return shall be sent back to you at your expense.
• TVBOX HD will not be liable for any loss of or damage to unauthorized return items.
• TVBOX HD will repair or replace the products, and we will ship all products via UPS Ground or a carrier of TVBOX HD's choice.
• Damaged products will be returned “AS IS” by UPS Ground, freight collect.
• We will ship, at your expense, via any express carrier service you request. When you request a carrier other than TVBOX HD’s carrier of choice, you will bear risk of loss and freight expenses for such shipments.
• Please allow between 7 to 14 working days before we can ship you the repaired or exchanged unit.
• Please do not forget to Send the RMA Request form along with your unit in the same box.
