* TV Box Units are not transferable. Any change of ownership must be reported to TV BOX HD for Approval. *
Company and Privacy Policy
Privacy Policy
Effective date: Jan 30, 2018
TVBOX ("us", "we", or "our") operates the www.tvboxhd.com website and the Roku app, Mobile app, Smart Devices app or Web application/Site (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for TVBOX is based on the Free Privacy Policy Template Website.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Cookies and Usage Data
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
TVBOX uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
TVBOX will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
TVBOX may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of TVBOX
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@tvboxhd.com
- By visiting this page on our website: www.tvboxhd.com
- By phone number: 818-518-1705
TV BOX HD has“15 days return” policy. 20% restocking fee will be applied to all opened items. If the item is opened we are unable to resell the product. All products sold are brand new and the 20% restocking fee is what the manufacturer chanrges us to replace. Our products are guaranteed to work.
( After 15 days No Returns will be accepted, Should you have issues with your product we will Exchange the product at no additional cost up to 1 year). /br>
Before making your final purchase please consult with our sales staff to see which product is right for you. Also Customers are only allowed to return products when they are defective, damaged or non-ordered products, and only with a Return Material Authorization (RMA) number.
You may not be credited if you decide to return the product without an existing RMA number or any prior communication with our tech support department. A restock fee of 30% of the purchase price less original shipping charges will be deducted and refunded back to your account.
RMA number must be assigned for all returns. Any product that is shipped to us without an RMA number may be Refused, Returned or 30% deduction for NO RMA Restocking fee will be enforced.
Products returned without a Merchandise Authorization (RMA) number are subject to a 30% No RMA restocking fee.
Original Shipping Charges are none Refundable even if the product was so with free shipping special. Shipping company do charge us for the delivery of the product and free shipping only applies when you keep the product and original shipping charges will be deducted if product is returned..
All refunds will be for the product price only (i.e., we do not refund shipping charges).
All refunds will be applied via the original method payment.
All products must be returned within 15 days of purchase. After 15 days from the date of receipt (regardless of when you actually took delivery of the product).
All products must be in Brand New condition in the complete original packaging (manufacturer's box, Styrofoam, plastic bags, etc.) with all accessories and manufacturer documentation. DO NOT WRITE ON OR APPLY LABELS TO THE MANUFACTURERS PACKAGING. RMA Number should be written on the carrier shipping box only.
Any Writings on the original Manufacturer box will have an automatic $50 Deduction regardless of other charges.
All shipping charges related to the return of items are the responsibility of the customer.
Products returned new, unopened, and in perfect, resalable condition with all packaging and item materials and manuals are subject to a 20% restocking fee. This restocking fee is to cover our handling costs and fees.
Products returned used, opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new CANNOT be returned.
Credit Card Disputes
Before you contact your credit company to remove a charge you don't recognize on your bank statement, phone the telephone number next to the transaction to investigate the charge. Credit card disputes, known as "chargebacks" in the industry, take time and energy to get reversed. In most cases it was not a fraudulent charge; the credit card holder has simply forgotten about the charge.
We take chargebacks seriously!
If a package was refused and sent back to us, the original shipping cost along with the return shipping will be added to the bill. If the date of product return exceeds our 15-day Return Policy, a 20% restocking fee will also be added for all opened items. In either case, if the bill is not paid to us within 30 days, it will then be turned over to a collection agency. If the bill is not paid within 30 days after you've been contacted by the collection agency, your account will be reported to all credit bureaus as a delinquent collection account. This will stay on your credit record for at least seven years.
In cases where the chargeback is clearly fraudulent and with ill intent to get merchandise without paying for it, we will file a report with your local police and sheriff's department. If the product was delivered within the US or to a Post Office Box, we will file a complaint for criminal mail fraud with the US Postmaster.
Please call us first to investigate a transaction you don't recognize before contacting your credit card company to remove the charge.
Your transaction will appear on your bank statement as "ITC"
Our Guarantee
We want you to have a great experience purchasing products through our site. If for any reason, you receive a damaged or defective product, please email us at tvbox@itcnetwork.tv with a description of the problem. At our discretion we will try to work out the details so they are satisfactory for all parties involved.
Billing Dispute and Refund Policy
Customers have 30 business days from the date of an invoice or charge to dispute that invoice or charge; after that time the customer will be deemed to have waived any objections to that invoice or charge.
1 Year Limited Warranty Information
TV BOX HD products come with a 1 Year limited warranty from the date of purchase. TV BOX HD warrants in good operating condition for the warranty period. This warranty does not include non-TV BOX HD installed components. If the TV BOX HD product malfunctions during the warranty period, TV BOX HD will, at its discretion, repair or replace the product at no charge, provided the product has not been subjected to misuse, abuse or non-TV BOX HD authorized alterations, modifications or repairs. When returning a product, include your RMA number. Return requests cannot be processed without RMA number.. Shipment of returned product to TV BOX HD is the responsibility of the purchaser. All expressed and implied warranties for the TV BOX HD product line including, but not limited to, the warranties of merchantability and fitness for a particular purpose, are limited in duration to the above period.
There are no exception, All plans, Monthly, Yearly or unlimited plan all carry the 12 Month Limited Warranty. Should box become unoperatable or defective for whatever reason. Customer is responsible to pay any repair or replacement fee if the warranty has been expired. Your plan will remain in place and unit must be exchanged.
Important! There are no refunds, Pro-rates if your warranty is expired. No refunds will be issue just because your box is not functioning. Just like any other device you purchase you are responsible for the performance of your device after the warranty is expired.
Under no circumstances shall TV BOX HD be liable in any way to the user for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, the TV BOX HD products. TV BOX HD reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.
Technical Support and firmware upgrades for TV BOX HD products are restricted to the country/region of purchase.
Please refer to the TV BOX HD Support Information received with your product purchase.
This warranty is void if:
- The product was operated/stored in abnormal use or maintenance conditions;
- The product is repaired, modified or altered
- The product was subjected to abuse, neglect, electrical fault, improper packaging, accident or acts of nature;
- The product was installed improperly;
- The serial number of the product is defaced or missing;
- The tamper seal on the casing is broken.
- The product is upgraded with firmware not applicable to region of purchase.
To protect against power surges and power outages, we strongly recommend that you use power surge protection and UPS solutions suitable for your situation.
Any failure related to power adapter or NIC (Network Interface Card) are not covered by the warranty. Per our Limited Warranty agreement, we don't cover the units that are defective per misuse.
• Returns must be shipped freight prepaid. All return shipping charges are your responsibility.
• TVBOX HD requires pre-authorization for the return of all products. Products not authorized for return shall be sent back to you at your expense.
• TVBOX HD will not be liable for any loss of or damage to unauthorized return items.
• TVBOX HD will repair or replace the products, and we will ship all products via USPS Ground, Air or a carrier of TVBOX HD's choice.
• Damaged products will be returned “AS IS” by USPS Ground, freight collect.
• We will ship, at your expense, via any express carrier service you request. When you request a carrier other than TVBOX HD’s carrier of choice, you will bear risk of loss and freight expenses for such shipments.
• Please allow between 7 to 14 working days before we can ship you the repaired or exchanged unit.
• Please do not forget to Send the RMA Request form along with your unit in the same box.